A Siriusly Exciting Internship
Seidenberg student Melanie Greene had an unforgettable internship at SiriusXM this summer. Here's what she had to say about gaining hands-on experience, invaluable skills, and a new network and mentor.
"Over the summer I had the privilege of interning at SiriusXM within the Business Intelligence department of the company. I have been working with the IT Desk Support gaining exposure to the corporate world and the IT infrastructure of SiriusXM. I have a mentor who is the Site Supervisor. He has been training and teaching me along this journey. It is hard to fathom that it has been over two months since I started—time flies when you’re having fun!
Since I started back in June, I have gained a vast amount of knowledge and hands-on experience dealing with equipment and developing relationships. Establishing a good professional working relationship is essential to getting the job done, and hopefully opening the doors to professional development in the future.
Working in the field is completely different from reading a textbook—I value a hands-on approach to learning because there is nothing like diving into the field and participating in real world problems. Throughout my internship I have replaced and allocated equipment to my co-workers, moved employees from one location to another, replaced hardware in desktops, managed the inventory of hardware in Active Directory, reviewed the updates of machines in System Center Configuration Manager, and fulfilled tickets generated by employees on ServiceNow. Additionally I have updated the inventory of hardware in our Access database and created Excel spreadsheets to keep track of newly acquired hardware. I also imaged machines with the SiriusXM build. My tasks changed every day depending on what my mentor asked me to do.
A lesson my mentor taught me when troubleshooting is to consider many reasons why something is not working. I could also see how this lesson applies to life. I feel that I have gained many new skills and strengthened many old ones. To work in this field or any industry, I have learned that it is essential to have stellar communication skills when asking the right questions, to manage customer relationships, and to troubleshoot relentlessly. These skills can be applied to a variety of jobs because they are invaluable.
I cannot fathom how fast the summer has gone. At SiriusXM I have had the opportunity to attend Snack and Learn Sessions where myself and the other interns would enjoy snacks and listen to an employee of the company discuss their journey on how they got where they are today. Towards the end of the internship there was an Intern Celebration Luncheon where we talked about our experiences and munched on delicious pizza and Ben & Jerry’s ice cream from our Intern Advisor which was extremely generous. I had a wonderful time attending the Snack and Learn Sessions, the Resume Workshop, and the Intern Celebration Luncheon.
One of my favorite parts of this internship has been meeting so many interesting employees from different walks of life and career backgrounds. I am fascinated speaking with my colleagues because I learn and grow as a technologist, a student, and a future woman in the workforce. It is intriguing to hear about everyone’s positions and the work that they do. I have met Java Developers, Web Designers, Application Developers, Marketing Managers, among many others—everyone’s job contributes to the success of the company. Everyone has been so kind to me and I cannot thank them enough for making me feel so comfortable and providing an environment for me to thrive and learn. It has been truly an unforgettable experience. I will most definitely be remaining in contact with everyone that I met and worked with. I hope the door remains open so that I could embark on more opportunities with SiriusXM.
I strongly thank all the professors I have had at Pace for challenging me and giving me the necessary foundation for thriving in the workforce and exposing me to endless opportunities."
BS in Information Technology
Seidenberg School of Computer Science and Information Systems
Have a story you want to share? E-mail us at URnews@pace.edu.
- Academic Programs
- Academic Calendar
- Academic Advisement
- Advising Center for Exploring Majors
- Athletics and Recreation
- Career Services
- Center for Academic Excellence (CAE)
- Center for Community Action and Research (CCAR)
- Class Schedule
- Colleges and Schools
- Computer Labs
- Dining Services
- Disabilities and Accommodations
- Extended Hours for Students
- Financial AId
- Global Pathways
- Health Services
- Housing and Residential Life
- ITS Help Desk
- International Students
- LGBTQA Center
- New Student IT Resources
- Office of First Year Experience
- Office of Multicultural Affairs, NYC
- Office of Student Assistance (OSA)
- Pace One Card
- PaceAlert System
- Pforzheimer Honors College
- Safety and Security
- Scholarships and Grants
- Sexual Assault Resources
- Student Development and Campus Activities (NYC)
- Student Development and Campus Activities (PLV)
- Student Grievance Procedures
- Student Handbook
- Student Health Insurance
- Student IT Resources
- Student Organizations and Clubs
- Study Abroad
- Summer Session
- Transfer Student Services
- Tutoring Center
- White Pages
- Writing Center
- Emergency Notifications
- Schedule Explorer
- Textbook Lookup Utility
Do-re-mi-fa-so — do you have what it takes to let the music flow? NBC’s The Voice will be turning it up on January 29 by hosting auditions exclusively for Pace University students!
The Voice Hosts Exclusive Pace Auditions
Pace Law is offering a free two-night LSAT boot camp on Wednesday, January 17, 2018 and Thursday, January 18, 2018 on the Law School Campus. Register today!
LSAT Boot Camp
So you met someone on move-in day. Now what? From knowing everyone in your hometown to not knowing anyone at all, making new friends as a freshman in college can be tough.
First Year, First Friend