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"The Evolllution" featured Assistant Vice President of Continuing and Professional Education Christine Shakespeare's piece "Managing Siloes: How Non-Traditional Divisions Can Innovate from the Fringes"

05/04/2018 News Release Image

"The Evolllution" featured Assistant Vice President of Continuing and Professional Education Christine Shakespeare's piece "Managing Siloes: How Non-Traditional Divisions Can Innovate from the Fringes"

Non-traditional divisions of colleges and universities across the United States and Canada have a critical role to play in creating access to postsecondary programming to audiences that fall outside the mold of the traditional 18- to 22-year-old residential learner. Innovative, fast-moving and responsive to market shifts, these divisions have the characteristics and DNA required to succeed in uncertain conditions. Today, non-traditional learners vastly outnumber the traditional—a trend expected to continue—and conditions are anything but predictable for institutional leaders. In this interview, Christine Shakespeare reflects on the impact siloes between non-traditional divisions and the main institutional campus can have and shares her thoughts on how these siloes can be minimized or avoided altogether.

The EvoLLLution (Evo): How do siloes between divisions, units and teams come to be formed and solidified?

Christine Shakespeare (CS): My experience demonstrates that siloes come to be formed in a variety of ways. But I want to take a step back and tell my story which is that my father, a Venezuelan, ended up a professor and special program administrator of a quasi-remedial program from the 1970s-1990s. Being that I am the daughter of an immigrant, education was considered the most important tool to success. My father was passionate and devoted to providing an opportunity to students who would otherwise not have access to higher education without his program. My premise, continuing the tradition I was inculcated with, is that my primary goal is provide higher education opportunity to those who otherwise would not have access to a higher education.

Even in the 70s, 80s and 90s, many institutions were willing to have a unit created to support marginalized students. However, the units were marginalized themselves often with little support, little buy-in and eventual neglect because the units did not “fit in” to the institution. Most of us in the business of providing opportunity to marginalized students (who also may be non-traditional/post-traditional/contemporary), continue to operate at the fringe of the institution because higher education institutions believe students and programs should fit into the mainstream organization.

There is disdain for students who see higher education as an opportunity for a job/career. This is my premise when I tell you that that siloes between divisions, units and teams as well as within divisions, units and teams, occur because higher education is about production of knowledge and not about operating efficiently, especially for marginalized populations.

My experience as the marginalized unit devoted to the non-traditional student has been that siloes have come about because:

  1. 1. The entrepreneurial unit that created all its functions for serving unique student audiences always operated under the radar because no one really wanted them at the institution. Therefore, they sit OUTSIDE the siloes that have developed to support traditional students.
  2. 2. The functional units that support the analog and legacy degree programs and credentials exist purely to reproduce the institution’s raison d’etre which is not to serve students but to produce knowledge and churn the students through a degree program. The focus of the faculty and schools and their concomitant units is to reproduce knowledge, not prepare students for jobs/careers or to generate revenue.
  3. 3. The analog, legacy enterprise systems were designed for one type of student and are not nimble enough to enable entrepreneurial units to leverage them as tools to support the non-traditional student.

I note that this is my experience. There are other experiences within an institution that involve siloes but I am not addressing those.

Evo: What impact can these siloes have on the management of an innovative or quickly moving unit?

CS: In order for innovation to occur within an institution with siloes, the innovator must take one of two paths.

The first path is to work within the institution across the siloes. Many of us work across the institution’s siloes and it takes a significant amount of time and energy and can be discouraging because the siloes may feel like walls. And, it continues the marginalization effect not only of the students, but also of the instructors, the staff, and the families of the students and staff. The institution is turning to the innovative/quickly moving unit asking it to generate more revenue and “be innovative” but it does not have the capacity internally nor does it have the ability to work with and across the siloes that support the rest of the institution.

The other path an innovator can take is to create her own “silo” to serve her unique audience(s). Others of us have created our own silo to include all the major functional areas of a larger institution but operated solely for this audience, such as in a school of professional studies, for example. Some of these single-audience siloes of their own can be more nimble for their audience and they limit their interaction with the dominant institution because the dominant institution is not truly able to assist this side-silo.

Evo: How can leaders work across these siloes to bring numerous otherwise disparate individuals together to work towards a common goal?

CS: Leaders do not see these siloes because they work within the institution, often for many years. They do not know the back-end operations. They do not know what it means to be a user (student).

My experience is that generally speaking, leaders want to help the non-traditional unit be successful but they do not know how. They (including board members) have experienced a meaningful education of their own in a dominant institution as “traditional” students both at the undergraduate and at the graduate level. They don’t represent the marginalized student in age, race, ethnicity, immigration status, veteran status, or disability/ability.

Therefore, my experience would suggest that leaders can work across siloes if:

  1. 1.They try to be a student and see what the experience is like (secret shop) and do it themselves—not hire a consultant to tell the story. Try applying to a graduate program! Try applying to an online program! Try to register for a summer course as a visiting student! Try to pay a bill or speak to a professor while working full time! Try to get a contract signed or a marketing initiative launched! Try to get a new idea implemented! Then tell your story as the leader.
  2. 2. They ask the innovators at the institution what their experience and point of view is and empower them to solve the problems across siloes. It may mean rethinking who sits at the table. Taking an honest inventory of the leadership profile will open the eyes of leaders.
  3. 3. They look at what innovative institutions are doing and see those institutions as inspirational, recognizing that their institution could be innovative and should be innovative.
  4. 4. They make it a priority from their bully pulpit to create a vision that everyone at the institution is working towards change to eliminate the siloes or create cross-functional matrices—including within siloes (yes, there are some siloes within siloes)

Read the full article.

 

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"News12" featured "Pace University journalism students to cover Puerto Rico"

03/13/18

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"The Kansas City Star" quoted Law Professor Leslie Garfield Tenzer in "Hundreds of Missouri’s 15-year-old brides may have married their rapists"

03/13/18

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"Daily News" featured Haub Visiting Scholar Delcianna Winders piece "Why is it so hard for President Trump to flatly forbid trophy hunting imports?"

03/13/18

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"Broadly" featured Pace Health Professor Dr. Erica Gollub in "Will Americans Ever Actually Use the Female Condom?"

03/13/18

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Statement from President Marvin Krislov on the passing of Erivan Haub

03/12/18

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"Pleasantville Patch" featured "Pace University Students Learn 1st Lesson: New York is Our Campus"

03/12/18

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Press Release: Inaugural Dean’s Distinguished Lecture Series at Pace University Brought Together Thinkers and Leaders to Discuss Diversity and Inclusion

03/09/18

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"Yahoo News" featured Law Professor John Nolon in "The Tainted Water Crisis In Upstate New York That Andrew Cuomo Can’t Shake"

03/09/18

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"The Examiner" featured "Pace Students Vow Change During Tribute to School Shooting Victims"

03/08/18

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"West Virginia Record" features Pace University in "Professor praises National Energy and Sustainability Moot Court at WVU"

03/08/18

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"The Journal News" featured an interview with Ardsley's, Julian McGarvey about the game winning basket that took place at Pace University's Goldstein Center

03/08/18

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"The Hill" features Professor Bennett Gershman's opinion piece about the Russian investigation

03/08/18

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Distinguished Law Professor Mimi Rocah spoke with Katy Tur on "MSNBC" about Sam Nunberg

03/07/18

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Press Release: No Bathing Suits or Tan Lines for Pace University Students Selecting a Spring Break of Service to Victims of Superstorm Sandy

03/07/18

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"Westchester Smart" featured Pace University's Seidenberg School of Computer Science and Information Systems in "At the Leading Edge of Cybersecurity"

03/06/18

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"Westchester County Business Journal" featured Pace University's Elisabeth Haub School of Law in "Pace Law Highlights Public Corruption" March 9th

03/06/18

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"Yonkers Rising" features Pace University's Elisabeth Haub School of Law in "Pace to Host Symposium on Public Corruption"

03/06/18

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"Hartford Courant" featured Seidenberg Alumna Dr. Elizabeth Teracino in "Elizabeth Teracino earns doctorate in economics in the Netherlands"

03/06/18

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"The Hudson Independent" featured Law Professor Vanessa Merton in "Local Immigrants Face Changes"

03/06/18

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The "New York Post" featured "A miracle steal and insane heave decides New York hoops title" at Pace University

03/05/18

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"Fox News Insider" featured "High School Player's EPIC 70-Foot Buzzer-Beater Wins State Championship" at Pace University

03/05/18

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"Bizz Times" featured Pace Alumni U.S. Marine Corps veteran Matthew Mainzer in "Heiman helps veterans transition to civilian careers"

03/05/18

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"Dance Magazine" covered "What It Takes to Make It As a Commercial Dancer" featuring Pace University Students

03/05/18

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FiOS 1 News covers Pace donation to Food Bank for Westchester

03/02/18

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Dyson College Professor of Communication Studies Adam G. Klein's featured article about the NRA's video channel in the "The Conversation"

03/02/18

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"NY Students Quick to Throw Themselves Into March Organizing," featured in "Juvenile Justice" by Clarissa Sosin

03/02/18

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Press Release: Prospective Pace University Students Learn First Lesson: “New York City is Our Campus"

03/02/18

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Pace University students hold 'Never Again' rally to take on gun violence on "Fios1 News"

03/02/18

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Ibraiz Tarique, director of HR programs at Pace University’s Lubin School of Business is quoted in "Westchester County Business Journal" speaking about student loan assistance

03/01/18

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Law Professor Darren Rosenblum speaks with NBC on major shift for Dick's Sporting Goods on Assault Rifles

02/28/18

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Student Lindita Kulla featured on "News 12" after anti-gun rally at Pace

02/28/18

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"Pace Students Say 'Never Again' To School Gun Violence, Lax Legislators" - Daily Voice

02/28/18

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Karl Rabago. executive director of Pace's Energy and Climate Center is quoted in "City Newspaper" on solar energy

02/28/18

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Pace University students in Pleasantville plan a rally to remember the mass shooting victims, reports Daily Voice

02/27/18

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Mimi Rocah is quoted on Hardball on MSNBC-TV News speaking about the Russia investigation

02/27/18

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Dean Harriet Feldman, College of Health Professions and Lienhard School of Nursing Dean featured in "Diverse Issues in Higher Education" on "Meeting Nursing Demands Through Diversity"

02/26/18

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Pace University law professor and mental disability law expert Linda Fentiman is featured in "Politifact" speaking about laws involving mentally ill people and guns

02/26/18

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Law Professor Bennett Gershman's book "Prosecution Stories" is reviewed by "New York Law Journal"

02/26/18

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Pace University Elisabeth Haub School of Law applicants can now use the GRE exam for admission featured in "Above the Law" by Kathryn Rubino

02/26/18

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Associate Dyson Professor Hillary Knepper is quoted in "City and State New York" about how Changing Political and Technological Landscapes are Making Advanced Degrees More Crucial Than Ever

02/26/18

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Alumni Mike Adenuga ranks 3rd in "Business Insider's" world's richest black billionaires of 2018

02/26/18

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Alumna Andrea Marra wants to be NY’s first transgender state senator featured in "City and State New York"

02/26/18

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Vanya Quinones has been appointed provost of Pace University, effective July 1, 2018

02/26/18

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Executive director of Pace University’s publishing program in Dyson College of Arts and Sciences and president of the Women’s National Book Association Jane Kinney-Denning featured article in "Publishers Weekly" speaks out on sexual harassment

02/26/18

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Pace Law School Alumni Kerry Lutz featured story in "Newsmax Finance" speaking about the Rise and Fall of Bitcoin

02/26/18

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Jessica Bacher, executive director of Pace University’s Land Use Law Center featured in "Westchester Business Journal" talking about the new “Land Use Development Playbook”

02/21/18

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Pace University Business Marketing and Management major Angilee Sewkarran answers questions about getting into college in "Westchester Magazine"

02/21/18

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President Marvin Krislov profiled in "Westchester Magazine" speaking about "How to Get Into College"

02/21/18

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Pace University graduate Nabiyah Be feature film debut "Black Panther" featured in "Westchester Magazine"

02/21/18

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Pace University's theater alumna Nabiyah Be superhero role in "Black Panther" featured in "Caribbean Life"

02/21/18