Two students sitting and talking.
Information Technology Services

Working Remotely

Students

The Student Online Learning Orientation is a general resource for anyone that is new to online or blended learning or would like a refresher. The first half contains how-tos and guides on different aspects of Classes and other resources. The second section contains examples of how your online instructor may design your course and useful links and information. It includes:

All students have access to SOLO under My Courses in Classes.

SOLO

Communication is key

Make sure the lines of communication are open between you and your instructors.

Reviewing content your instructor posted

Your instructors might post online content in many different forms

    1. Log in to Classes
    2. Click the waffle icon on the top menu and select your desired course.
    3. Click the content area menu item (e.g., Documents) that holds the instructor content.
    4. Locate the content and click on the title.

    For assistance:

    Academic Technology
    Phone New York City Campus: (212) 346-1661
    Phone Pleasantville Campus: (914) 773-3664
    Email: acadtech@pace.edu

    ITS Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Submit your work online

Your instructors might create graded tests, assignments, and discussion board forums.

Meet online in real-time

Your instructors might hold online office hours or a web conference class sessions.

  • Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobby’s and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

    For assistance:

    Academic Technology
    Phone New York City Campus: (212) 346-1661
    Phone Pleasantville Campus: (914) 773-3664
    Email: acadtech@pace.edu

    ITS Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Review Additional Support

Check here for available student assistance provided by other University areas.

    • The Student IT Resources page includes the most important Pace systems, IT-related information, and websites relevant to students.
    • New Student Checklist: A checklist to help new students activate their Pace account and get connected quickly!
    • Students who have concerns about their accommodation needs should communicate directly with Student Accessibility Services.
    • International students who would like to improve their English or receive some extra support on their homework and assignments, should email IAS@pace.edu to sign up for free, one-on-one, professional tutoring through the Office of International Academic Support
    • The Pace Learning Commons will conduct online operations.
    • The Pace Libraries are currently open both in-person and online, check Library Hours online. Holiday and intersession hours are updated regularly. Use the “Ask a Librarian” service on the Library homepage to get help from Library staff via Live Chat, phone, text, email or Zoom. On the “Ask a Librarian” page you will also find links to request an in-person or Zoom research consultation with a librarian. Research databases, articles, e-books, streaming films, suggested resources and Interlibrary Loan services are all available on the Library homepage. Questions? Just go to library.pace.edu and click on “Ask a Librarian,” we are here to help! For additional updates on Library services, events, and resources, follow the Library on Twitter and Instagram.

    For assistance:

    Academic Technology
    Phone New York City Campus: (212) 346-1661
    Phone Pleasantville Campus: (914) 773-3664
    Email: acadtech@pace.edu

    ITS Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Faculty

ITS hosts helpful webinars to walk you through the use of these essential tools, View a schedule of webinars hosted by the Office of Academic Technology and Educational Media.

A Quick Start to Teaching Asynchronously with Classes is also available for those wishing to make content available asynchronously or to blend asynchronous and synchronous methods.

Classes Login

Communicate with your class

Explain how you will tell students about changes to the class schedule or meeting format.

Plan ahead to maintain momentum

Create content that students can work with remotely at any time.

  • For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • Classes Quick Start Guide for Faculty

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • If you need to connect remotely to your Pace computer desktop at work, you must complete the following steps:

    Note: To connect via the Pace VPN, staff must be enrolled in Duo MFA.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • The Pace Libraries are currently open both in-person and online, check Library Hours online. Holiday and intersession hours are updated regularly. Use the “Ask a Librarian” service on the Library homepage to get help from Library staff via Live Chat, phone, text, email or Zoom. On the “Ask a Librarian” page you will also find links to request an in-person or Zoom research consultation with a librarian. Research databases, articles, e-books, streaming films, suggested resources and Interlibrary Loan services are all available on the Library homepage. Questions? Just go to library.pace.edu and click on “Ask a Librarian,” we are here to help! For additional updates on Library services, events, and resources, follow the Library on Twitter and Instagram.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Provide feedback, assess student work and grade attendance

Stay engaged with students with graded Classes items

  • Classes Quick Start Guide for Faculty

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • If faculty are posting documents, audio, or video content to Classes or any other site to be utilized as part of our remote learning model, please note that this content must be accessible. Documents must be screen reader accessible and audio/video content must be captioned (or have the capability to be captioned by student’s devices).

    If faculty have any questions about how to ensure the accessibility of their online content, they should reach out to Academic Technology (acadtech@pace.edu, (212) 346-1661 (New York City), (914) 773-3664 (Pleasantville)). If there are questions about the appropriateness of these accommodations for a particular student, faculty should contact the Student Accessibility Services Office on their respective campus (New York City: (212) 346-1526, Westchester: (914) 773-3710). Also, please note that if a faculty member has a student who receives extended time for testing and they are taking their exam on Classes, the instructor must change the amount of time for the student’s exam. This cannot be done by the Accommodated Testing Centers.

    Learn more about accessibility tools at Pace

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Maintain class in real-time

Hold virtual office hours or a virtual course meeting

  • Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobby’s and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Communication & Collaboration

Use these tools to communicate and manage your work

  • Email365.pace.edu

    (No Pace VPN connection required)

    Mobile Email Setup
    The instructions below show general steps to configure Pace Exchange email on a mobile device.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

    • Making Outgoing Calls That Display Your Pace Work Extension:
      To make phone calls from your cell phone that appear to come from your Pace University work extension (if you have one), download and use the Skype for Business mobile app for Android or iOS.
      • Go to your device's app store (Google Play for Android or Apple App Store for iOS)
      • Search for and install the Skype for Business app on your device
      • Open the app and sign in with your Pace email address and password
      • To make calls:
        • Click the contacts icon, then locate the desired contact and click the phone receiver icon, or their phone number
          - OR -
        • Click the phone keypad icon and dial the full number
      • For detailed steps, review:
    • Forwarding/Unforwarding Calls Remotely:
      You can follow the steps below to forward and unforward calls on your work extension. Please note: You will need to be connected to Pace VPN in order to access this system.
      • Log in to Cisco with your Pace Portal username and password
      • Click Call Forwarding on the left side
      • Check the “Forward all calls to:” checkbox
      • Select Voicemail or Add a new number from the dropdown and enter 91, area code and 7-digit number (e.g. 919145551212)
        IMPORTANT: You must enter 91 before the area code and number, or forwarding will not work.
      • Click Save
        Note: To unforward calls, uncheck the “Forward all calls to:” checkbox and click Save.
      • Sign out (click on your name on the top right)

        Note: After enabling/disabling call forwarding, please call your work extension to make sure it is working properly.
    • Checking Voicemail Remotely:
      Voicemail messages left for staff/faculty are automatically forwarded as an audio file attachment to their Pace email account and are also saved in their voicemail inbox by default.
    • Recording Extended Absence Greeting Remotely:

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • You can use Skype for Business for communication and collaboration within a department or small group. It includes phone-only dial-in capability as well as more robust web conferencing functionality.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobby’s and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

  • For Pace employees designated a permanent Work from Home position, it is important to ensure that your home can adequately support emulating a work environment as if you were working on campus.

    Your home’s Internet connection is crucial in your ability to Work from Home productively. Internet Service Provider (ISP) plans and speeds vary and shared Internet connections within a family household can limit bandwidth available to you during the workday. Please consult with your ISP to find out the current plan and speed you are paying for (this is commonly found on your monthly bill). Visit the Guide to Home Internet Connections to help determine if you have enough bandwidth to support common tasks (ex. Video Conferencing) done throughout the workday at Pace.

    For your convenience, a Work from Home Laptop Bundle is available for purchase by your department found here: Work from Home Laptop Bundle. Included in the bundle is a standardized Pace laptop as well as accessories to maximize productivity and convenience when working from home. A minimum of two (2) electrical outlets within four (4) feet of your work area are required for this setup. The laptop is fully supported by Pace ITS and can be brought on campus for servicing and troubleshooting when onsite support is required.

    We recommend that you prepare a defined space within your home for setting up your “home office” where you can safely locate your equipment without having to pack it away at the end of each day. Look for articles on the Internet that suggest ways for creating the ultimate home office, one that makes you crazy productive, and happy too.

    A few suggestions:

    • Find a place that does not interfere with your home life and does not entice you back to work when you would normally be “at home”.
    • Make sure you have natural light and free yourself from that dark corporate cubical. Include a table lamp with a nice soft glow for the darker days/afternoons.
    • Personalize your space as you would in the corporate office, adding pictures and greenery with plants.
    • Remember to call your coworkers each day to keep up to date with office gossip.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

    • Utilize the Pace VPN and connect to office computers utilizing Remote Desktop. Do all/most of your work on your remote desktop.
    • If you must utilize your personal computer, take care not to store any files containing sensitive information on them. Instead, store files on Pace’s OneDrive for Business service which offers secure file storage linked to your Pace University account.
    • If possible, do your university work on a separate computer than the one used by your children, etc.
    • Ensure that your home computer has all the latest updates for Windows, Microsoft Office, and any other software that you typically use on a daily basis.
    • Ensure that your home computer has antivirus installed and that it is up-to-date with the latest definitions.
    • Ensure that your home wireless is secured using a strong password and utilizes WPA2 encryption.
    • Be aware that scammers are taking advantage of the situation and question any email that seems remotely suspicious. Contact ISO@pace.edu with questions about suspicious email prior to responding or taking action.

    Useful guides:

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

Staff

ITS hosts helpful webinars to walk you through the use of these essential tools such as Zoom. In these sessions, you can learn how to use the tools to support students, conduct meetings and also connect with others in the Pace Community. View our webinar schedule.

Preparation and Connection Setup

Do this ahead of time

  • You will need the following:

    • Basic Windows computer or laptop, or Apple Mac.
    • An Internet connection.
    • Duo Multifactor Authentication (MFA) to access some of the Pace systems.
    • Pace Virtual Private Networking (VPN) for some services.
    • Microsoft Remote Desktop Application to access your work computer, which will need to be turned on.
    • Updated list of contact numbers for staff in your department and other important functional areas you will need to communicate with while working remotely.

    For staff who use Skype for Business for web conferencing with computer video/audio:

    • USB webcam with microphone or headset (audio only).

  • Certain Pace systems require a Duo Multifactor Authentication (MFA) passcode to gain access. If you are a staff member who is not currently enrolled in Duo MFA, you must do so in order to access these systems.

  • If you need to connect remotely to your Pace computer desktop at work, you must complete the following steps:

    Note: To connect via the Pace VPN, staff must be enrolled in Duo MFA.

  • For Pace employees designated a permanent Work from Home position, it is important to ensure that your home can adequately support emulating a work environment as if you were working on campus.

    Your home’s Internet connection is crucial in your ability to Work from Home productively. Internet Service Provider (ISP) plans and speeds vary and shared Internet connections within a family household can limit bandwidth available to you during the workday. Please consult with your ISP to find out the current plan and speed you are paying for (this is commonly found on your monthly bill). Visit the Guide to Home Internet Connections to help determine if you have enough bandwidth to support common tasks (ex. Video Conferencing) done throughout the workday at Pace.

    For your convenience, a Work from Home Laptop Bundle is available for purchase by your department found here: Work from Home Laptop Bundle. Included in the bundle is a standardized Pace laptop as well as accessories to maximize productivity and convenience when working from home. A minimum of two (2) electrical outlets within four (4) feet of your work area are required for this setup. The laptop is fully supported by Pace ITS and can be brought on campus for servicing and troubleshooting when onsite support is required.

    We recommend that you prepare a defined space within your home for setting up your “home office” where you can safely locate your equipment without having to pack it away at the end of each day. Look for articles on the Internet that suggest ways for creating the ultimate home office, one that makes you crazy productive, and happy too.

    A few suggestions:

    • Find a place that does not interfere with your home life and does not entice you back to work when you would normally be “at home”.
    • Make sure you have natural light and free yourself from that dark corporate cubical. Include a table lamp with a nice soft glow for the darker days/afternoons.
    • Personalize your space as you would in the corporate office, adding pictures and greenery with plants.
    • Remember to call your coworkers each day to keep up to date with office gossip.
    • Utilize the Pace VPN and connect to office computers utilizing Remote Desktop. Do all/most of your work on your remote desktop.
    • If you must utilize your personal computer, take care not to store any files containing sensitive information on them. Instead, store files on Pace’s OneDrive for Business service which offers secure file storage linked to your Pace University account.
    • If possible, do your university work on a separate computer than the one used by your children, etc.
    • Ensure that your home computer has all the latest updates for Windows, Microsoft Office, and any other software that you typically use on a daily basis.
    • Ensure that your home computer has antivirus installed and that it is up-to-date with the latest definitions.
    • Ensure that your home wireless is secured using a strong password and utilizes WPA2 encryption.
    • Be aware that scammers are taking advantage of the situation and question any email that seems remotely suspicious. Contact ISO@pace.edu with questions about suspicious email prior to responding or taking action.

    Useful guides:

Connecting and logging In

Access your Pace web systems

Communication and Collaboration

Use these tools to communicate and manage your work

  • Email365.Pace.Edu

    (No Pace VPN connection required)

    Mobile Email Setup
    The instructions below show general steps to configure Pace Exchange email on a mobile device.

    For assistance:

    Academic Technology
    Phone: (212) 346-1661, (914) 773-3664
    Email: acadtech@pace.edu

    Pace Help Desk
    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu

    • Making Outgoing Calls That Display Your Pace Work Extension:
      To make phone calls from your cell phone that appear to come from your Pace University work extension (if you have one), download and use the Skype for Business mobile app for Android or iOS.
      • Go to your device's app store (Google Play for Android or Apple App Store for iOS)
      • Search for and install the Skype for Business app on your device
      • Open the app and sign in with your Pace email address and password
      • To make calls:
        • Click the contacts icon, then locate the desired contact and click the phone receiver icon, or their phone number
          - OR -
        • Click the phone keypad icon and dial the full number
      • For detailed steps, review:
    • Forwarding/Unforwarding Calls Remotely:
      You can follow the steps below to forward and unforward calls on your work extension. Please note: You will need to be connected to Pace VPN in order to access this system.
      • Log in to Cisco with your Pace username and password
      • Click Call Forwarding on the left side
      • Check the “Forward all calls to:” checkbox
      • Select Voicemail or Add a new number from the dropdown and enter 91, area code and 7-digit number (e.g. 919145551212)
        IMPORTANT: You must enter 91 before the area code and number, or forwarding will not work.
      • Click Save
        Note: To unforward calls, uncheck the “Forward all calls to:” checkbox and click Save.
      • Sign out (click on your name on the top right)

        Note: After enabling/disabling call forwarding, please call your work extension to make sure it is working properly.
    • Checking Voicemail Remotely:
      Voicemail messages left for staff/faculty are automatically forwarded as an audio file attachment to their Pace email account and are also saved in their voicemail inbox by default.
    • Recording Extended Absence Greeting Remotely:

  • Zoom is a full-featured secure video communication service for online/blended classrooms, office hours and administrative meetings. Features include polling, breakout rooms, office hours with digital lobbies and a wide variety of audio options. Users can join Zoom meetings via desktops, mobile devices, telephones, and video-conferencing room systems.

Technical Support and Additional Resources

Need help? Review this section.

    • Password Reset – Use this option if you forget your password.
      Note: To complete a password reset via ADAM, you must have an alternate non-Pace email address on file via the Pace Portal, under Personal Information.
    • Password Change – Use this option if you know your current password.
    • Unlock your Pace Account – Use this option if your account is locked.
    • Change your Security Questions – Update your security questions, which you need to answer correctly in order to reset your password via ADAM (if you forget it).

  • A Help Desk representative can assist with account and system access issues.

    Phone: (914) 773-3333
    Email: pacehelpdesk@pace.edu
    Online: https://helpdesk.pace.edu

    Fall/Spring Semester Hours:
    Monday through Thursday: 8:00 a.m.–7:00 p.m.
    Friday: 8:00 a.m.–6:00 p.m.
    Saturday: 12:00 p.m.–4:00 p.m.
    Sunday: Closed

    Summer I/II and Interim/Break Hours:
    Monday - Friday: 9:00 a.m.–5:00 p.m.
    Saturday and Sunday: Closed

    Please note: Hours may be impacted by campus closure.

  • A Pace operator can assist with general inquiries and call transfers.

    • Phone: (212) 346-1200 or (914) 773-3200
    • Email: info311@pace.edu
    • Normal Hours of Operation: Monday through Friday, 8:30 a.m.–5:00 p.m.
      Please note: Hours may be impacted by campus closure.

  • LinkedIn Learning

    Thousands of video tutorials and courses on many topics. Learn at your own pace.

    • Altice USA is offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint.
    • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.
    • Charter Free Internet offer for 2 months
    • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
    • Cox COVID-19 response: New plans include offering a low-income internet tier with no annual contract and relaxing data usage overage charges for all tiers.
    • Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
    • Charter Free Internet offer for 2 months.
    • Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
    • T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

    Pace University is sharing this information for your own personal use and does not endorse or recommend any of these solutions.