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Pace Online Degree Completion Program

Computer Specifications

  Minimum Requirements
Processor: Intel Core 2 Duo Processor or higher
Memory: 2 GB RAM or higher (4 GB recommended)
Hard Disk: 80 GB Hard Drive or higher (160 recommended)
Video Card: 128 MB or higher
Network: Broadband Internet Connection (wireless)
Optical Drive: 16x CD-RW/DVD
Operating System: Windows XP or above (Windows 7 recommended)
MAC OS 10.5 or above
Accessory Webcam

*There must be sufficient memory and storage to support the software programs required.

Web Conferencing Accessory Recommendations

To best utilize web conferencing products, we recommend purchasing a webcam and a headset. Most common USB webcams and headsets will perform with Microsoft Lync. Blackboard Collaborate requires the use of a headset. For the best experience, ITS recommends any Lync approved devices. If you would like to view any other Microsoft Lync approved devices, please click here. For Mac 2011 devices, click here.

Software Requirements

  • Microsoft Office 2010 or higher: Students are eligible for one copy of Microsoft Office and can access it from the following location:
  • Mozilla Firefox Version 12.0 or above. Blackboard, our online learning management system, is the main communication interface among students and faculty. Blackboard can be accessed with most browsers, however, for full functionality we currently recommend using Mozilla Firefox. For more information about browser compatibility and support, please visit our IT Supported Applications page.
  • Note: ITS advises users NOT to upgrade to use Chrome or Safari as they are known to have compatibility issues with our internal systems and are not supported.

Internet Requirements

  • Broadband Internet Connection

Technical Help

Pace provides technical assistant in-person, online, or through phone/e-mail remote support. For more information on ITS support visit the ITS Help Desk site.
To contact our ITS Help Desk by phone, online, or e-mail:
Phone: (914) 773-3333
Online Web Help Desk:
ITS Help Desk Regular Hours:
Days Hours
Monday-Thursday 8:00 a.m. - 7:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.
Saturday 12:00 p.m. - 4:00 p.m.





ITS Help Desk Winter Interim, Summer & Spring Break Schedule:

Days Hours
Monday-Friday 9:00 a.m. - 5:00 p.m.




Walk-In Center:

Days Hours
Monday-Friday 9:00 a.m. - 5:00 p.m.




The computer walk-in centers are located in two convenient locations listed below:

New York City campus: 1 Pace Plaza, Room W202, Computer Resource Center
Pleasantville campus: Willcox Hall, 2nd Floor, Computer Resource Center
General IT Resources:
For new students, please visit the New Student IT Resources