Human Resources Talent Dev. Workshop

<h2>Essential Conversations in Service Excellence</h2><br /><p>This training is offered for current Pace University employees by the Human Resources Talent Development Office. Participants learn how to meet stakeholder needs by managing the four parts of a service conversation: Open, Learn, Reply, and Close. After completing this training, participants are able to recognize barriers to effective stakeholder conversations, distinguish how to open the conversations in a way that gain confidence and cooperation, build a strategic mix of open and closed questions, share clear and correct information, deliver unwelcome news and present options in a constructive manner, and close a conversation by highlighting positive outcomes.</p>