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Human Resources

Retiree

Retiree/Covered Dependent Age 65+ (And Enrolled In Medicare Part A and Part B)

(January 1, 2021 – December 31, 2021)

Medical Benefits

Aetna Telephone Number

Aetna Member Services (located at the back of your ID card): 1-888-267-2637


Retiree/Covered Dependent Under Age 65

(January 1, 2021 – December 31, 2021)

Medical Benefits

Cigna Telephone Numbers

  • Cigna Customer Service (located on the back of your ID card): 1-800-CIGNA24 (1-800-244-6224)
  • Cigna Vision Customer Service: 1-877-478-7557
  • Express Scripts (mail order pharmacy program): 1-800-835-3784

Certificates of Coverage

Cigna Medical Plan Summaries

Cigna Healthcare is the administrator for Pace University's medical plan options. Participants have access to the CIGNA Open Access Plus network, which is a national network. Annual deductibles, plan maximums, etc. are based upon a calendar year.

Highlights of the Cigna plans:

  • No referrals to see specialists in or outside of the network
  • In-Network co-payments of $30 to see a Primary Care Physician and $50 to see a Specialist. In-network mental health and substance abuse outpatient visits will be covered at the primary office visit copayment ($30). Previously these services were covered at the specialist office visit copayment ($50)
  • No requirement to select a Primary Care Physician (although it is recommended for coordination of care)
  • In-network preventive care exams (PDF) are covered at 100%
  • In-network prescription co-payments of: $20 for generic medications, $45 for preferred brand medications, and $70 for non-preferred brand medications, after the calendar year deductible for non-generic prescriptions ($125 per person, $375 for +1 and family) has been satisfied. $0 co-payments for generic preventive medications on this list (PDF).
  • Emergency care is covered 24 hours a day, no matter where the member receives such services, the ER co-payment is waived if you or a covered dependent are admitted to the hospital.
  • Access to discounted programs and products to promote a healthy lifestyle through CIGNA Healthy Rewards
  • Pharmacy program (including mail order) is managed by Cigna Tel-Drug
  • Vision program is managed by Cigna Vision

Side by Side Comparison of Plans (PDF)

Summaries of Benefits and Coverage

Detailed Summary of Benefits