I Make It Happen
Through focusing on key customer service values, Pace’s I Make It Happen campaign is helping departments around the University reach even greater standards of excellence in service of our students.
At the end of 2016, Pace launched the first phase of the new I Make It Happen initiative to student-facing departments including Admissions, Office of Student Assistance, Financial Aid, Student Development and Campus Activities, Human Resources, and the Welcome Center. These departments are often a first point of contact for students and their families, help navigate students through stressful situations, and play a vital role in the local, national, and international reputation of the University.
The goal of I Make It Happen is to increase Pace University’s student retention and, as a result, graduation rates by sustaining a culture which creates positive, quality student interactions and improves the student experience throughout the University. The departments in this first phase have also developed assessment tools to gauge their ongoing customer service performance and to develop improvement plans.
The I Make It Happen initiative is based on five key tenants:
- > Accessibility
- > Respectfulness
- > Accountability
- > Professionalism
- > Proactivity
Delivering on these important customer service values not only elevates the standing of each individual department, but also provides our students the college experience they deserve.
Faculty and staff members who exhibit exemplary commitment to service, as well as the ideals espoused by the I Make It Happen initiative, can be recognized through monthly Your Excellence Shows (YES) Awards, the employee recognition program from the human resource department. If you would like to recognize a Pace staff member or student worker for their outstanding work, we encourage you to nominate them via the YES Award form.
Before the school year comes roaring back, get your ducks in a row with summer retirement planning session with TIAA, and wellness events hosted by Human Resources.
What's Happening in HR: July 2019
Pace Professors are creating a heat wave of their own, turning up the temperature on a number of timely topics in this month’s Fit to Print.
Fit to Print: July 2019
Whether you’re spending the next two months in the cool breeze upstate or down by the Brooklyn Bridge, here are some fun things to do that are sure to spice up those slow days of summer.
Summer Events 2019