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ITS Connect: August 2018

News Story

A new phone system, video and audio captioning tips, and more news and notes from ITS.

Introducing: Pace's New Office Phone System! 

The new phones have replaced our end-of-life system and are currently installed in all building locations! New phone features include 800 x 480 pixel, color display, built-in call log, caller ID name and number display, and voicemail and email integration.

For more information about this phone upgrade and to review training dates, end user guides, and video tutorials, visit

Video and Audio Captioning

Captioning your videos provides content and information for the Pace Community and beyond, including learners who are deaf and hearing impaired, learners who do not speak English natively, and when audio quality (noise, volume, clarity, etc.) is a factor. Studies also show that students learn more when information is presented through multiple modalities, including text, audio, and video.

How can I add captioning to my videos?
Captioning requests require uploading the video into Kaltura first and then creating a Help Desk ticket.

  • >> Go to and log in with your MyPace credentials
  • >> Set the request type to Information Technology > Academic Tools > Other
  • >> Include the desired turnaround time inside of the Request Details

Tips for ADA Compliance:

  • >> If you are only using an audio lecture, provide a text transcript
  • >> If you are using video with audio, provide synchronized closed captions and video descriptions

Questions? Contact Rachel Wildner.