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ITS Connect: May 2018

News Story

An important Blackboard upgrade, summer construction and computer access, and more in this month’s updates from ITS!

Blackboard Upgrade

The Blackboard Learn system will be upgraded from Saturday, May 19, at 10:00 p.m. until Sunday, May 20 at 8:00 p.m. and will not be accessible to users. Please make note of this maintenance period and plan your work accordingly. The upgraded version will implement a number of bug fixes and will also support Blackboard Ally, which focuses on making digital course content more accessible. Blackboard Ally helps tackle accessibility in a way that benefits all students. To learn more, visit the Blackboard Ally page.

Note: The downtime will occur a few days after the end of the spring semester (May 12), and that may affect any remaining student submissions and faculty grading. We recommend that faculty and students do their best to submit necessary course work before the scheduled upgrade, or they will need to wait until after the work has been completed.

Video and Audio Captioning

Captioning your videos provides content and information for the Pace Community and beyond, including learners who are deaf and hearing impaired, learners who do not speak English natively, and when audio quality (noise, volume, clarity, etc.) is a factor. Studies also show that students learn more when information is presented through multiple modalities, including text, audio, and video.

How can I add captioning to my videos?
Captioning requests require uploading the video into Kaltura first and then creating a Help Desk ticket.

  • >> Go to and log in with your MyPace credentials
  • >> Set the request type to Information Technology > Academic Technology > Captioning
  • >> Include the desired turnaround time inside of the Request Details

Tips For ADA Compliance:

  • >> If you are only using an audio lecture, provide a text transcript
  • >> If you are using video with audio, provide synchronized closed captions and video descriptions

Questions? Contact Rachel Wildner.

One Pace Plaza Summer Construction to Affect Computer Access

The Facilities and Capital Projects Department is performing necessary construction and abatement work this summer, which will affect part of the 2nd floor on the west side of One Pace Plaza. As a result, most of the ITS computer labs and classrooms, offices, and other spaces on the 2nd floor will not be accessible from mid-May until end of August, while the work is being completed.

Inaccessible ITS spaces will include:

  • >> Computer Resource Center (W202)—including all offices and computer rooms
  • >> Computer Classrooms—W205, W206, and Y24

Rooms W200A and W200B on the 2nd floor (west side) will remain available for use (e.g. reserved classes). As a reminder, users can also visit the Birnbaum Library on the 1st floor of One Pace Plaza for computer access and to print using the Pharos printers. Additional communications may be provided to the Pace community as more details become available. For more updates and to view our hours of operation during summer, please visit the CRC website.