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Office For Student Success

Office for Student Success Staff

The Office for Student Success welcomes collaboration with faculty and staff members across the university on all types of initiatives and programming. If you are interested in working with our office on efforts pertaining to the student experience, please contact any of the following:

Sue Maxam, Ed.D. Assistant Vice President for Undergraduate EducationSue Maxam, Ed.D.
Assistant Vice President for Undergraduate Education
PLV: Mortola Library, 3rd Floor
NYC: One Place Plaza, Y20
Phone: (914) 773-3849 or (212) 346-1208

Dr. Sue Maxam has been working with and advising students at Pace since 1989. She started working in the Division for Student Success almost ten years ago. She oversees the Division for Student Success, which is comprised of the Office for Student Success and the Center for Academic Excellence. The division helps adjust and acclimate students with college life at Pace while connecting them with such University services/programs as first-year experience programs; and academic advising (including for those who are undecided about a major). Other programs and services that the Division connects students with are Convocation; undergraduate student-faculty research; tutoring; academic coaching and support programs; mentoring initiatives; Women’s Empowerment Network; scholarship and fellowship opportunities; peer leadership; and sophomore engagement.

Dr. Maxam is enthusiastic about guiding and interacting with students. As she states, “Every single student is special and has something unique to offer the Pace community so I truly enjoy getting to know (and learn from!) as many of them as possible!” She also shares her advice with students. “I encourage students to take risks, go out of their comfort zones, connect with others in the Pace community (fellow students, faculty and staff!), and become engaged!”

In addition, Dr. Maxam enjoys working with her colleagues and thinks highly of them. “They are very passionate, committed and student centered, in addition to having incredibly positive attitudes!”

Dr. Maxam received her undergraduate degree from Friends World College and went on for her master’s degree at New York University. She attended Union Institute & University for her doctorate in Higher Education Leadership with a focus on social justice.

If you want to learn more about becoming active on campus, or if you have questions, concerns or compliments about your experience at Pace, Dr. Maxam encourages you to contact her. Her email address is

Jenny Irwin Director Office For Student SuccessJenny Irwin
One Pace Plaza, Y21
Phone: (212) 346-1581

Jenny Irwin has been with Pace University since 2012 and has been working in the Office for Student Success (OSS) since spring 2013. As the Director of OSS, she oversees the programs and initiatives of the office, plans and coordinates Commencement, and advises students on a wide variety of issues. Jenny is thrilled to be a part of OSS where she has the opportunity to get to know Pace's amazing students and feels lucky to work with a team of such passionate and positive people.

Jenny tells students, “It's OK to not understand something, be confused, or feel a bit lost. Don't be afraid to ask questions and seek out help - that's what we're here for."

Before coming to Pace, Jenny worked in many different fields, magazine editorial, public relations, teaching, recruiting and event planning for a circus school. When she is not working in the Office for Student Success, she enjoys spending time with her family and friends, reading, writing, and learning/performing circus and aerial arts.

Jenny graduated from Syracuse University with a B.S. in Magazine Journalism and minors in Theater and Psychology. She earned her M.A. in TESOL, K-12, from Teacher’s College, Columbia University.

Nasreen Hussain Assistant DirectorNasreen Hussain
Assistant Director
One Pace Plaza, Y21
Phone: (212) 346-1282

Nasreen Hussain joined the Office for Student Success as the Student Success Coordinator in January 2018, and took on the role of Assistant Director for Student Success in January 2019.

Before coming to Pace, Nasreen worked for FiOS1 News as the morning show producer for the Hudson Valley region. She produced several newscasts a day, as well as special segments, and live broadcasts, such as when the Pope visited New York City in 2015. She also held positions at CNBC and Fox 5 NY. While she loves the fast paced life of TV and still freelances as a producer, she is ready to do her best in her current role here at the university.

Nasreen received her undergraduate degree in Journalism and Media Studies and English from Rutgers University, New Brunswick in 2009. A year after graduating, she returned to Rutgers to attend the School of Communication, Information, and Library Studies and received her master’s degree in Communication and Information Studies in 2012. Throughout her undergraduate and graduate studies, Nasreen was a very involved student. As an undergrad, she participated and held positions with New Student Orientation, Off-Campus Students’ Association, Dance Marathon, Circle K, Big Buddy, and The Daily Targum, the school newspaper. She was also an active member of her sorority, Alpha Chi Omega. As a graduate student, she held positions with her program’s Graduate Student Association, and her sorority’s alumna board. She also worked at the school bookstore, and as a substitute teacher and paraprofessional. Nasreen would advise students to get as involved on campus as possible, because it not only makes them well-rounded individuals, but also helps to broaden their horizons and introduces them to people they may not meet in other areas of their university life. Some of her best friends from college were made outside the classroom in her various clubs and activities!

Nasreen currently lives in the Bronx but is a true Jersey girl at heart. She spent most of her life in Piscataway and Monroe Township with her parents, siblings, and her goldfish Paco. In her spare time, Nasreen enjoys trying out new recipes, baking, hanging out with friends, heading to the Jersey Shore, and attending concerts. She also loves to travel and see new places. She most recently traveled to Italy and Thailand, and will be heading to Morocco in the fall.

Alec Koehler Retention Programs ManagerAlec Koehler
Retention Programs Manager
One Pace Plaza, Y21
Phone: (212) 346-1962

Alec Koehler has been working at Pace University since the fall of 2017, and joined the Office for Student Success team as the Retention Programs Manager in April 2019. Prior to his role with OSS, Alec was working as the Graduate Intern for Campus Activities in the Center for Student Development and Campus Activities. He is looking forward to continuing his professional journey at Pace and serving the community in a new role!

Alec was born and raised in the Midwest, having lived in Milwaukee, Madison, and Chicago before making his way to New York City. He earned his undergraduate degree in Psychology and Spanish from the University of Wisconsin-Madison in 2016, and his Master’s degree in Higher Education and Student Affairs from New York University in 2019. Alec is passionate about helping students navigate their lives on a college campus and find their community.

When Alec is not working at Pace, you can find him in exploring the city, looking for new cafes, restaurants, and the best dog parks. He lives in Brooklyn with his adorable cat, Arlo and dog, Lucy! Alec is excited to meet you, so please stop into the Office for Student Success to say hello!

Austin Arena Student Assistant Office For Student AssistanceAustin Arena
Student Assistant

Austin Arena is a senior at Pace University. He is an Art History major and a Sociology/Anthropology minor. Austin has been a Student Success Intern since he was a freshmen in fall 2016. His role in the office is to be adaptable and assist with various tasks. He helps with commencement logistics and represents the student population during meetings. He has loved every minute working in the office with such wonderful people!

After leaving California to come to Pace, Austin has discovered how important it is to go outside your comfort zone!

In his free time, he loves trying new things, going to new places, and hanging out with his friends!

Ronit Kapoor
Student Success Assistant

Ronit Kapoor has been a Student Success Assistant in the Office for Student Success since March of 2010. His main functions in the Office are research and writing. He assists in the development and implementation of different programs and initiatives at Pace and has developed information guides and handouts for students. Additionally, he has contributed content to the Office for Student Success’ website. Ronit also helps with the Undergraduate Research Program, assisting with the blog posts written for the program, and he has helped out with different events for Pace, such as Commencement cap and gown distributions, Convocation and the Undergraduate Research Showcase.

What he relishes about the Office for Student Success are the people he works with, whom he feels have been friendly and helpful. He is also thrilled that he has the opportunity to pursue his passions for research and writing and educating and guiding students.

Ronit advises that students get involved in different activities and clubs on campus. This will help them pursue and learn more about their interests. He also recommends that they make use of the different services on campus, such as Financial Aid and Career Services.

When Ronit is not working in the Office for Student Success, he loves spending time with friends and family. He also enjoys traveling and reading.

Ronit earned his B.A in Biology and his M.B.A from Pace University.