Technical Services

The Technical Services department is comprised of a team of dedicated Windows and Linux systems administrators focused on delivering the most reliable, secure, innovative, and cost-effective information technology solutions for Pace's students, faculty and staff. We support the University's mission-critical servers, disk storage systems, University applications, and back-office systems. Our support includes 24-hour monitoring to insure the availability and continuity of the University's most critical servers.

We design, implement and support a number of key systems, outlined below. We also work collaboratively with other departments in ITS, as well as other areas of the University, on I.T. initiatives. We can be reached through the University Helpdesk at (914) 773-3333 (on campus, x33333).

List of Services

Email - Exchange email and calendar for faculty and staff; Listserv mailing lists and discussion groups; Blackberry Enterprise Server for synching email, calendar and contacts with Blackberry mobile devices; LAN Fax for transmitting and receiving faxes via email; Exchange Online Protection for spam filtering.

Account Management - Provisioning of userids, including guest accounts, for access to Pace University systems

Online Conferencing, Messaging and Presence - Microsoft Lync and Teams

Content Management, Publishing and File Sharing - We support various solutions including Microsoft Sharepoint, Wordpress, Web File Storage (WFS), Drupal and network file shares.

Database Systems - Microsoft Enterprise SQL; MySQL

Server Virtualization - Along with support for a number of physical servers, we also support and maintain a virtual server environment in both VMWare and Microsoft Hyper-V.

Classes (Brightspace) Learning Management System

Resource 25 Class and Event Management

Contact Us

For any inquiries about this service, or to submit a request, please click this link to submit a Help Desk Ticket (Pace Portal username, password, and Duo MFA passcode required for login).

Phone: (914) 773-3333
Toll Free: 1 (855) 722-3487
Email: pacehelpdesk@pace.edu
Enter Tickets online at: helpdesk.pace.edu