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Information Technology Services

Supported Software

Below is the current level of support that the ITS staff can provide to end-users experiencing technical issues with Pace computer applications and web based systems. Software, systems, or applications that are not listed below are considered unsupported applications. ITS will make a concerted effort to provide assistance for unsupported applications.

Pace University maintains ‘enterprise software’ license agreements, which allow staff and faculty to use licensed software for work or personal business. To view a list of available licensed software, please visit the Licensed Software page.

Full Support (FS)Limited Support (LS)
Pace ITS staff will provide full support.Pace ITS staff will make a concerted effort to provide assistance, or will offer alternative resources if applicable.

Note: For all internal Pace Web-based systems, we recommend the latest version of Mozilla Firefox or Google Chrome. Please refer to the table below for more information on all compatible versions. All older and unlisted web browser versions are not currently supported.

Pace Web-Based Systems
Appserv Applications

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Banner 9 Admin Pages
Banner 8

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
ClassesSee full browser compatibility list
E-Procurement

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Finance Self-Service

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Outlook Exchange Online

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Pace Portal

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Pace University Homepage

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Performance Management and Development Program (PMDP)

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Pyramid Analytics

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Shibboleth

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
UKG Ready

Full Support of Latest Browser Version:

  • Mozilla Firefox
  • Chrome
Operating Systems
Full Support
  • Windows 10 & Windows 11
Full Support
  • Mac OS X 10.14 or Higher

Note: ITS recommends staying minimum one full version behind Apple’s latest operating system.

Web Browsers
Full Support
  • Mozilla Firefox

(Latest versions as of June 2021, Version 89.0 or Higher)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Starting with version 52, Mozilla Firefox no longer supports NPAPI Plugins, including Java, Silverlight, Skype for Business and Adobe Acrobat.

Full Support
  • Google Chrome

(Latest versions as of June 2021, Version 91.0.4472 or Higher)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system. Google Chrome no longer supports NPAPI Plugins.

Limited Support
  • Microsoft Edge

(Chromium based)
Note: Please refer to the Pace Web-Based Systems table above for specific versions supported by each system.

Limited Support
  • Safari

(Latest versions as of 2021, Safari 15 or Higher)

Software for Educational/Office Use
Full Support
  • 7-zip
Full Support
  • Acrobat Reader DC
Limited Support
  • Core FTP
Full Support
  • Java 8
Full Support
  • Microsoft Office 2016 or Higher

Note: To ensure view compatibility, all Apple iWork documents, spreadsheets, and presentations must be converted to Microsoft Office format (.docx, .xlsx, .pptx) prior to submission to any Pace academic or administrative area. The iWork suite and its associated file formats are not supported by ITS.

Full Support
  • Microsoft OneDrive
Full Support
  • Microsoft Skype for Business
Full Support
  • Microsoft Teams
Full Support
  • Pharos
Full Support
  • Zoom

Note: ITS does not recommend or support using IMAP or POP clients because they do not fully incorporate all the features of Exchange.

Email Client
Full Support
  • Microsoft Outlook 2016 or Higher
Full Support
  • Microsoft Outlook 2016 for Mac or Higher
Mobile Client on Exchange Email
Full Support
  • Apple iOS Devices
Full Support
  • Google Android Devices
Virus Protection
Full Support
  • Microsoft Windows Defender

Virtual Private Networking
Full Support

Cisco AnyConnect VPN:

  • Mac OS X 10.13 or Higher
  • Windows 10 or Higher
Wireless Network
Full Support

PACE-WIFI/PACE-GUEST:

  • Windows 7
  • Windows 8.1
  • Windows 10
  • Windows 11
  • Mac OS 10.6 and higher
  • Apple iOS 6 and higher
  • Android OS 4.1 and higher

Last Updated Date: January 9, 2023