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Hours of Operation

ITS Help Desk Calendar

ITS Help Desk
Telephone: (914) 773-3333
Toll Free: 1 (855) 722-3487
Days Fall/Spring Summer I and II/Interim/Break Hours
Mon-Thu 8:00 a.m. - 7:00 p.m. 9:00 a.m. - 5:00 p.m.
Friday 8:00 a.m. - 6:00 p.m. 9:00 a.m. - 5:00 p.m.
Saturday 12:00 p.m. - 4:00 p.m. Closed
Sunday Closed Closed
311 Regular Hours
Monday-Friday 8:30 a.m. - 5:00 p.m.
Walk-in Center Regular Hours
All users should contact the ITS Help Desk for assistance (914-773-3333).  If necessary, a ticket will be created for any issues that require remote or in-person help and a technician will contact the end-user to schedule an appointment.  

Special Hours and Holiday Schedule

*Interim/Break Schedule Dates
Summer Interim—Aug 23rd 2020
Winter Break—Dec. 6th–Jan. 3rd 2021
Spring Break—Please refer to the Academic Calendar*
Spring Interim—May 2nd–May 16th 2021
Summer Interim—Aug. 26th–Aug. 29th 2021

Labor Day Weekend
Help Desk and Pace Information Center (311 Operator) are closed on Monday, September 7th.

Thanksgiving 
Help Desk and Pace Information Center (311 Operator) will close on Wednesday, November 25th, 2020 and remain closed through Sunday, November 29th 2020. 

Winter Holiday 
Help Desk and Pace Information Center (311 Operator) will close on Thursday, December 24th, 2020 and remain closed through Sunday, January 3rd 2021. 

Martin Luther King Jr. Weekend 
Help Desk and Pace Information Center (311 Operator) will close on Friday, January 15th 2021 at 5:00 p.m. and remain closed through Monday, January 18th 2021. 

President's Day 
Help Desk and Pace Information Center (311 Operator) are closed on Monday, February 15th 2021. 

Easter Weekend 
Help Desk and Pace Information Center (311 Operator) will close on Friday, April 2nd 2021 at 5:00 p.m. 

Memorial Day 
Help Desk and Pace Information Center (311 Operator) will close on Friday, May 28th 2021 at 5:00 p.m. and remain closed through Monday, May 31st 2021. 

4th of July 
Help Desk and Pace Information Center (311 Operator) are closed on Friday, July 2nd 2021.

updated 09/04/20