Adobe Sign is the electronic signature which speeds up the document signing process. The Adobe Sign services allow users to eSign documents and forms, send them to others for signature, keep real-time track of document status, get notified when people sign—or send reminders when they don’t, and maintain an audit trail automatically.
IMPORTANT NOTE: As of March 8, 2018, Internet Explorer versions 9 and 10 will not be able to connect to the Adobe Sign service. Users on these browsers will be directed to download compatible versions.
Eligibility
Adobe Sign services is only available for Faculty and Staff. Only users creating (or Originating) documents that need electronic signatures will need access. Signers do not require access to this system in order to sign documents.
How to Get this Service
To request an account, Pace administrators (faculty and staff) must send an email to their department or school group admin (if one is assigned), visit Group Admin Contact Information (PDF). In some cases, the request will need to be reviewed and approved by the requester’s supervisor.
For individual accounts, if a group admin is not assigned, log in to help.pace.edu with your My Pace Portal username and password to submit a request. Clicking this link will pre-populate the form after you log in
Returning Users: Existing users can access your Adobe Sign account by logging in with your MyPace Portal username and password.
Note: Once your Adobe Sign account is created, view instructions on how to activate your account.
Support
For any inquiries, support requests, or to report an issue related to this service, please contact the ITS Help Desk. Support requests can also be submitted online at help.pace.edu (MyPace Portal username and password required). Please use the Information Technology > Academic Tools > Adobe Sign (eSign) request type (Note: Clicking this link will pre-populate the form after you log in).
For general information about Adobe Sign, contact your department's Group Admin (PDF).
Contact the ITS Help Desk
UTelephone: (914) 773-3333
UToll Free: 1 (855) 722-3487
MEmail: pacehelpdesk@pace.edu
GOnline: help.pace.edu
Learn More
| Quick How-To | Documentation |
| Cancel a transaction | There are many reasons why you would want to cancel an agreement that is out for signature or waiting for your signature. Only the sender of a document can cancel it. Once a transaction has been canceled, it cannot be resent. Canceling is a permanent action. |
| Agreement statuses | Agreements can have various statuses. They are categorized on the Manage page and all agreements are sorted into these various sections. You can filter by status and you can also search by status. |
| Share an agreement with another user | The sender of a document can share an agreement with any other individual. This functionality is useful for managers, or people who must see transactions that have been sent out. |
| Viewing the agreement audit trail | Once a transaction is sent, you can see who performed what action and when in the agreement history. This information is updated as each new event occurs and provides details on each event. |
| Replace a signer on a transaction | If you've sent an agreement to someone who is unavailable to sign, or if you've sent it to the wrong email address, you can get the document to the right person by replacing the signer. |
| Add a note to a transaction | Once the transaction is sent, you can add a note that only you can see. This note is only visible to the user who entered it, and only on the Notes tab. |
